18000 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how 18000 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to managing your privacy responsibly and transparently.
1. Information We Collect From You
When you register or use the 18000 platform, we collect certain categories of information to ensure our services run smoothly and securely for all users in Malaysia. All information collected is used solely for platform operations and to enhance the user experience.
Account information includes your full name, email address, phone number, date of birth and the password you set during registration. This information is required to verify your identity and keep your account secure.
Device & browser information collected automatically when you visit the platform, including device type, operating system, browser type, IP address and time zone. This data helps us optimise the user experience across different devices, particularly Android and iOS smartphones.
Payment information collected to process deposits and withdrawals in Malaysian Ringgit (RM). This includes bank name, account number and transaction details. We do not store credit card information directly — all payments are processed through approved, encrypted payment gateways.
Usage data such as gameplay activity records, transaction history, login and logout times, and account settings preferences are also stored for security purposes, dispute resolution and 18000 platform service improvements.
2. How Your Information Is Used
Information collected by 18000 is used exclusively for purposes related to platform operations and user needs. We do not use your personal data for any other purpose without your explicit consent.
Among the primary purposes for using your information are processing new account registration and verification, handling MYR deposits and withdrawals securely, and providing responsive customer support for every query submitted.
We also use usage data to detect and prevent fraud, unauthorised access and activities that violate the Terms and Conditions platform. These protective measures are part of 18000's commitment to maintaining a fair and secure gaming environment for all users.
Aggregated data that contains no personal information may be used for internal analytics to understand platform usage patterns and improve service quality. Such analysis will not reveal the identity of any individual user.
By using the 18000 platform, you agree that the information you provide may be used to send important account notifications, security updates and transaction alerts. Marketing communications will only be sent if you have given prior consent.
3. Cookies Policy & Activity Tracking
The 18000 platform uses cookies — small text files stored on your device — to ensure core platform functions run smoothly and to enhance your browsing experience. Cookies do not contain personal information that can be used to identify you directly.
Essential cookies required for core platform functions such as maintaining your login session, saving language preferences and securing transactions. These cookies cannot be disabled without affecting platform functionality.
Analytical cookies helps us understand how users interact with the platform, including the most frequently visited pages, time spent on each section, and points where users may encounter difficulty. This data is used for the continuous improvement of the 18000 platform.
Preference cookies stores personal settings such as your preferred language and display format so you do not need to reconfigure them each time you log in. This streamlines your experience and saves you time.
You can manage or delete cookies through your browser settings at any time. However, disabling all cookies may affect certain platform functions. For more information on managing cookies, please refer to the help guide for your browser.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal data collected by 18000 is stored on servers protected by industry-standard security protocols, including SSL encryption and multi-layered firewall protection. Access to the user database is restricted to authorised personnel only and is subject to regular audits.
Account and transaction data is retained for as long as necessary to meet applicable legal and financial regulatory obligations in Malaysia. Once the retention period has lapsed or an account is permanently closed, data that is no longer required will be deleted following secure disposal procedures.
Third-Party Sharing
18000 does not sell, rent or share users' personal information with any third party for marketing purposes. Data sharing only occurs in limited and specific circumstances — with approved payment processors to facilitate MYR transactions, game software providers that support the platform, and legal authorities where required under Malaysian law.
All third parties working with 18000 are bound by strict confidentiality agreements and are required to meet data protection standards that are equivalent to or higher than those applied by this platform. We ensure that any data sharing is carried out on a strictly need-to-know, minimum-necessary basis.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a registered 18000 platform user, you have full rights over your personal data. These rights include right to access — you may request a copy of the personal information we hold in relation to your account at any time; right to rectification — you may update or correct any inaccurate information through your account dashboard or by contacting customer support; and right to erasure — you may request deletion of your personal data, subject to applicable legal obligations and financial record-keeping requirements.
To exercise any of these rights, please contact the 18000 customer support team by email at [email protected], clearly stating your request. We will process all requests within 14 business days of receipt.
Changes to This Privacy Policy
18000 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, new legal requirements or platform improvements. Registered users will be notified of any significant changes via email or in-platform notifications. The date of the most recent update is always shown at the top of this document.
Continued use of the 18000 platform after any changes to this Privacy Policy constitutes acceptance of the updated version. If you have any questions or concerns regarding this policy, you may reach us by email at [email protected] or by visiting the FAQ for immediate assistance.